Collection of your personal information
We collect personal and health information for reasons that include:
- communicating with you;
- enabling us to provide services to you;
- responding to your request for information about our services;
- sending statements and invoices to you;
- collecting payments from you;
- marketing our services to you;
- dealing with complaints and consumer guarantees;
- developing, managing, and administering our services; and
- complying with our legal obligations.
This personal and health information may be obtained from you directly, for example, in person during a lactation consultation, over the phone, by email, or through our website. We may also collect information from third parties and public sources.
The type of personal and health information we collect includes your name, address, telephone numbers, e-mail address, date of birth, payment information, transaction information, bank account details, credit card details, Internet Protocol (“IP”) address, server address, domain name, information about your browsing activity, information contained on identification documents and other details that may be required to conduct our services including your health and medical history.
Use of personal information
We use personal information and health information you provide us to make clinical assessments and develop a management and lactation plan for you and your child/children. Where necessary, such as in correspondence with your GP or other health professional, your health information may also be used for ongoing management and care.
Other than for the purpose for which you have provided us with your personal information and health information, we may also use it for other related purposes or as permitted or required by law. Such relating purposes include:
- issuing receipts
- responding to your comments or questions
- providing you with marketing material such as our newsletter (if you opt-in to receive such information)
We may disclose your personal information to the extent that we are required to do so by law or connection with any legal proceedings or prospective legal proceedings involving us.
We may disclose your personal information to overseas suppliers and delivery agents to enable services to be supplied and delivered to you. For example, some of our third party providers use cloud storage for persona, financial and health data which may be stored in Australia or offshore. Otherwise, we will only disclose your personal information to an overseas recipient when requested to do so by you.
Disclosure of personal information
We may share any personal information you have provided us during our evaluation and/or management of you and/or your child/children to your other health care providers, as deemed reasonably necessary for your ongoing care and as outlined in your signed consent form.
Any personal information you provide us may also be disclosed, if appropriate, to third parties who provide services on our behalf, such as but not limited to handling customer support enquiries, outsourcing administrative tasks and providing booking and patient management platforms. Those companies will be permitted to obtain only the personal information they need to deliver the service they have been hired to perform on our behalf. We may disclose your personal information if required by law.
Our suppliers are required by us to comply with the Australian Privacy Principles. We have confidentiality agreements in place with many of our service providers and external agencies who handle personal information that we provide to them. We will only disclose your personal information for the purposes for which it was initially collected, other than directly-related purposes or purposes to which you have otherwise consented.
We are committed to protecting your data. We take commercially reasonable steps to ensure your personal information is protected from misuse, loss, interference and unauthorised access, modification or disclosure. For example, whenever we ask for your financial details online, we use security-encrypted response forms and your information is held in secure servers.
However, data protection and security measures are never completely secure and, despite the measures we have put in place, we cannot guarantee the security of your information. You must take care to protect your personal information (for example, by protecting any usernames and passwords) and you should notify us as soon as possible of any security breaches. If you do not wish to pay your appointment fee online, please contact us to arrange for an alternative payment method.
Accessing the website
There are many aspects of the website which can be viewed without providing personal information, however, for access to certain features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
When you visit our website, we will collect and store your computer’s assigned IP address, the date and time of your visit, the information accessed and the referring page. We will also collect other non-identifying data for statistical purposes. This information is not linked to your personal information unless required by law.
Like many websites, our website may use ‘cookies’ from time to time. Cookies are small text files that the website transfers to your computer through your web browser to enable the website’s systems to recognise your computer. Cookies may also be used to record non-personal information such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals unless required by law. You have the ability to accept or decline cookies by modifying the settings in your browser. Please note that some parts of the website may not function fully for users that disallow cookies.
Third party links
Access to your personal information:
You may seek access to the personal information we hold about you. We may restrict access where we are required or permitted to do so by law.
Accuracy, completeness and up-to-date information:
We will take reasonable steps to ensure that the personal information we hold is accurate, complete and up-to-date. You may contact us to update your personal information or tell us that the personal information we hold about you is inaccurate, incomplete or out-of-date.